Analyst- Java Support

Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward toa Analyst- Java Support in Eaton s Information Technology Centre, based in Pune, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it s in our values, part of our vision, and our clearly defined aspirational goals.Your essential responsibilities include:Java web applications, 2 and 3 support per defined SLAs. Provide day-to-day support, predominantly Low to High complexity incidents, that are disrupting normal business operation in a timely manner, to ensure timely, reliable, cost effective service to Eaton employees and customers.You will be responsible for end to end delivery of assigned tasks (tickets) and modules involving, Requirements, Analysis, Design, Development, Testing, implementation and post production supportActively look for and suggest, recommend ideas for Continuous improvements identified through problem solving, technical enhancements, process improvements, lessons learned, pain points etc.Analyzes and troubleshoots simple to medium complexity production problems and implements the proper fix.Suggests and builds re-usable components (low to medium complexity)Meet BSC Support Metrics. Meet/Exceed CSAT score.Identify trends, analyze top trends, suggest automations, alternatives to reduce trends/incidents. Routinely provide insights into trends and patterns, through techniques like 8D, Root Cause Analysis etc.Good understanding of ITIL Support processes and Eaton ITSM processes, including Problem Management, Change Management, Release Management.Prioritizes incidents to ensure high impact and urgent tickets are worked on priority and taking ownership to ensure no customer impact.Serves as the primary end user contact point for related support activities and customer escalations.Reporting and Metrics define and build reports, metrics, and dashboards.Documents and create knowledge repository which will helps in providing quick resolution of tickets.Mentor team members as appropriate (Simple to medium complexity).QualificationsBasic understanding of some of Eaton IT organization.Good analytical skills and debugging skills, business process knowledgeGood understanding on Software Development Life Cycle and Agile methodologiesExperience and proficiency developing software in Object Oriented JavaScript, ES7/ES8, Experience in Angular 8+ and TypescriptExperience in any one ORM (Hibernate, JPA etc.)Worked on at least one application server (JBoss, IBM Websphere, Weblogic etc.)Experience on HTML5, CSS3, JavaScript/jQuery, BootstrapHands on experience in unit test coverage using Junit or similarShould have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UIGood understanding and experience building scalable and high-performance applications leveraging design patterns, best architecture/coding practicesExperience with DevOps tools and processesBasic understanding of tools like SonarQubeHands on experience with RDBMS - SQL Server and Oracle, working on backend objects like stored procedures, functions. Excellent skills on PLSQL and T-SQLGood understanding of RESTful and SOAP based servicesBasic knowledge on Unified Modelling Language and tool & utilities like MS Visio, Kintana, Jenkins, JIRA, HP-ALM,Used at least one Source control system (Bitbucket, ClearCase, etc.)Experience in OpenShift Container Platform or similarWorking knowledge on ITSM processes.A Bachelor s degree and three to Five years hands on experience in design, development and support with the at least 3 years on ASP.NET and ASP.NET MVC, Sql Server / OracleITIL , or comparable certification desirable.Ability to work and lead collaboratively. Strong written and oral communications skills.Understands IT application infrastructure and security technologies.Understands IT operations, especially production support, release management, and problem managementDesired:Hands on or minimum knowledge on React JS FrameworkExperience in CI/CD tools like Jenkins or similarExperience in implementing applications using Microservices architectureExperience implementing Google Analytics in web applicationsExperience in Jira or similar toolsExperience in OpenShift Container Platform or similarYes! Because you are the one we are looking for, we hope to hear from you now!Job tag: #LI-SD1We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you ll find one thing in common. It all relies on power. That s why Eaton is dedicated to improving people s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We re ethical, passionate, accountable, efficient, transparent and we re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: Information TechnologyRegion: Asia PacificOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position : NoDoes this position offer relocation : NoTravel: Yes, 10 % of the Time,

Keyskills :
end to end deliverysoftware development life cycleroot cause analysisms visiosql serverlife cycleroot causeit operationstest coveragecontrol systemcost effectiveproblem solvingdesign patternsaspnet mvc