hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Area Service Head

1.00 to 5.00 Years   Pune   23 Jan, 2025
AMPUP ENERGY PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryAutomobile / Auto Ancillaries
Functional AreaService / Installation / Repair
EmploymentTypeFull-time

Job Description

    • Job Objective: To oversee the service operations of Electric 2-Wheelers and the installation and maintenance of Battery Swapping Stations within the assigned region. The ideal candidate will play a critical role in ensuring operational efficiency, customer satisfaction, and adherence to quality standards.
    • Major Responsibilities:
      1. Service Operations:
        • Manage and oversee the end-to-end service of Electric 2-Wheelers, including troubleshooting, repairs, and regular maintenance.
        • Lead a team of service technicians to ensure quick resolution of customer complaints and minimize downtime.
        • Monitor key performance metrics, such as response time, resolution time, and customer feedback scores.
      2. Battery Swapping Stations:
        • Supervise the installation, commissioning, and maintenance of battery swapping stations across the region.
        • Coordinate with OEMs, vendors, and contractors to ensure timely completion of installation projects.
        • Conduct regular audits to ensure all stations are operational and compliant with safety and quality standards.
      3. Team Management:
        • Recruit, train, and mentor a team of technicians and field service engineers.
        • Assign tasks, monitor performance, and provide regular feedback to enhance team productivity.
        • Promote a culture of safety, innovation, and continuous improvement within the team.
      4. Vendor and Inventory Management:
        • Liaise with vendors for spare parts procurement, warranty claims, and service escalations.
        • Maintain an optimal inventory of spares and tools to ensure seamless operations.
        • Develop and maintain relationships with key stakeholders, including OEMs and vendors.
      5. Reporting and Documentation:
        • Prepare and share periodic reports on service performance, station uptime, and operational challenges.
        • Ensure proper documentation of all installations, maintenance activities, and service requests.
      6. Customer Relationship Management:
        • Act as a point of escalation for critical customer complaints and ensure timely resolution.
        • Gather customer feedback to drive improvements in service quality and operational processes.
    • Technical Skill Set Required:
      • 2 years of experience in service operations, preferably in the Electric Vehicle or Automotive industry.
      • Knowledge of EV technology, battery systems, and electrical installations.
      • Leadership skills with experience in managing field teams and technicians.
      • Problem-solving, communication, and organizational skills.
      • Good Knowledge of MS Office and CRM tools.
    • Preferred Experience:
      • Experience in handling large-scale installations and field service operations.
      • Knowledge of local regulatory requirements and safety standards for EVs and battery installations.
      • Certification in EV Technology, Project management or Electrical safety is a plus.

Keyskills :
vendorservice managementtrainingteam managementreportingswappingcustomerinventorymanagementrelationshipbatteryservice operations managementdocumnetation

APPLY NOW

Area Service Head Related Jobs

© 2019 Hireejobs All Rights Reserved