Assistant CRM Manager

Job Description

HelloWe have opening forAssistant CRM Manager _ Gada Group for dhanori location.About Company -About Us -For over two decades, Gada Group has been on a journey to fulfill the dreams of those seeking beautiful homes and commercial spaces in Pune. Having successfully delivered over 1 million square feet of premium properties, our aim is to create projects that redefine luxury and elevate brilliance. We believe in crafting spaces that go beyond the ordinary, inspiring our clients to envision and achieve their unique aspirations. With a focus on innovation, sustainability, and excellence, Gada Group is committed to delivering high-quality properties that stand the test of time, enriching the lives of our clients and communities.WebsiteAbout Us - Gada Group - Trusted Experts in Real EstateIndustryReal EstateHeadquartersPune, MaharashtraTypePrivately HeldAddress -Congress Bhavan, 201, Sai Siddhi, 2nd Floor, CTS No.562/3. FP No. 777/3 Behind, Shivajinagar, Pune.Location- DhanoriKey Responsibilities:Client Relationship Management:Build and maintain strong relationships with existing and prospective clients.Act as the primary point of contact for clients regarding their queries, concerns, and feedback.Ensure consistent communication with clients throughout the project lifecycle to keep them informed about progress, updates, and any issues.Customer Support and Issue Resolution:Address client inquiries regarding project details, timelines, payments, and after-sales services.Resolve client issues promptly and effectively, coordinating with internal teams to ensure customer satisfaction.Manage escalations and ensure any grievances are handled in a timely and professional manner.Follow-up on Client Feedback:Gather client feedback after project milestones or handover phases.Analyze feedback and suggest improvements in service quality and customer experience.Ensure that client concerns are addressed and integrated into process improvements.Coordination with Internal Teams:Collaborate with sales, marketing, project management, and technical teams to ensure clients receive up-to-date information.Assist the project team in managing any client-driven changes to project requirements or schedules.Work closely with the after-sales team to ensure smooth handling of customer requests post-project completion.Sales Support and Customer Engagement:Support the sales team by maintaining client databases and tracking interactions through CRM software.Assist in organizing events, client visits, or site tours as required.Maintain detailed records of customer interactions, ensuring the CRM system is updated with key information.Customer Retention and Loyalty:Implement strategies to improve customer retention and loyalty.Monitor customer satisfaction levels and develop programs to enhance customer relationships.Work on customer retention campaigns, such as personalized offers, loyalty programs, or surveys.Documentation and Reporting:Maintain accurate records of client communications, contracts, and project details within the CRM system.Generate regular reports on client interactions, feedback, and customer satisfaction metrics for management review.Track key performance indicators (KPIs) related to customer satisfaction and service quality.Post-Sales Support:Coordinate post-sales services such as property handovers, legal documentation, and payment schedules.Ensure a smooth handover process, including necessary documentation, legal formalities, and after-sales follow-ups.Manage requests for modifications, repairs, or maintenance services after project completion.Required Skills and Qualifications:Education: Bachelors degree in Business Administration, Marketing, or a related field.Experience: 2-7 years of experience in a CRM or customer service role, ideally within the construction or real estate sector.Skills:Proficiency in Excel.Strong communication and interpersonal skills.Problem-solving abilities and a customer-centric mindset.Ability to work independently as well as part of a team.Detail-oriented with excellent organizational skills.Knowledge of the construction industry, real estate, or related fields is a plus.hidden_emailhidden_mobile

Keyskills :
customer relationshipcrm management