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Assistant Manager - Customer Service (non-voice)

3.00 to 8.00 Years   Pune   16 Mar, 2025
FUTURZ STAFFING SOLUTIONS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Please find the Quality AM JD.And share the profiles here .Location Pune Budget - 6 to 6.5 lpa What they need:
    • 5 to 7 years experience in customer experience
    • Minimum 1 year of experience as Quality AM
    • Strong people management and cross-functional leadership experience
    Competencies critical for this role
    • Should be agile, self-starter and require minimum supervision
    • Analytical , problem solving and good reasoning skills
    • Data driven approach to solving problems & result oriented
    • Proficient in MS office tools
    • Good command over English and Hindi
    • Great interpersonal skills in order to work with different stakeholder across the organization
    • Ability to understand data and insights to drive key metrics
    • Good Understanding of Quality methodology and metrics.
    • Should have at least 1 year of team handling experience as an AM
    • Green belt certified
    • Customer service mindset
    Roles & Responsibilities
    • Responsible for deploying & managing quality monitoring program
    • Measure and report Quality performance for the OSPs
    • Quality initiatives across all functional areas
    • Driving 100% adherence to Quality deliverables & metrics for both Internal & Quality functions across OSPs
    • Work with Training team on TNI and measure effectiveness
    • Partner Engagement
    • Regular Governance connects with Partner teams to ensure adherence to Quality metrics
    • Partner team development
    • Driving Projects
    • TTQ / Consequence management for bottom quartile QAs & Teams
    Warm Regards,Ankita Upadhyay Mobile No: hidden_mobile Email: hidden_email

Keyskills :
certifiedcustomer experience managementcustomer serviceosptniperformancemetricsqualitybeltgreen

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