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Chat Support Executive

0.00 to 4.00 Years   Pune   26 Feb, 2025
Conneqt Business Solutions Limited
Job LocationPune
EducationNot Mentioned
Salary< Rs 50,000 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Key Responsibilities:
    • Respond to customer queries promptly and professionally through live chat platforms.
    • Provide accurate and complete information to resolve customer inquiries and issues.
    • Identify customer needs and recommend appropriate solutions or products.
    • Document customer interactions, feedback, and resolutions in the system.
    • Escalate complex issues to the appropriate department or team as required.
    • Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
    • Stay up to date on company products, services, policies, and procedures.
    • Collaborate with team members to improve customer service processes and share insights.
      • Analyze customer concerns and troubleshoot problems effectively.
      • Escalate complex issues to the appropriate departments when necessary while maintaining ownership until resolution.
      • Maintain a friendly and professional tone in all interactions.
      • Build rapport with customers and ensure a positive experience during each conversation.
      • Manage multiple chats simultaneously while maintaining attention to detail and accuracy.
      • Meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction ratings.

Keyskills :
chat processcustomer service

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