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Chat Support Executive (International)

1.00 to 5.00 Years   Pune   31 Jan, 2025
Cocentrus Hiring For MNC
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are Hiring for Chat Support Executive for Pune Location please find the job responsibility as below :Job Profile :Chat Support ExecutiveExperience : 1 yearsShift Timing : Rotational ShiftsBudget : Upto 4.8 LPAJob Description:
    • You will be responsible for handling inbound customer queries (inc. billing, rate plans, service
    • activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.
    • Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.
    • Take end to end ownership of the customers issue and follow through commitments.
    • Listen actively, understand, and assess issues from customers then communicate in a calm, clear, simple and personal way.
    • Use simple language which is clearly understood by the customer.
    • Adhere to work schedule & thereby contributing to operational efficiencies.
    • Meet & maintain work ethics in congruence with organizational compliance.
    • Deliver consistently, maintaining warm & professional relationships.
    • Deliver on efficiencies & commercial targets.
    • Contribute to business profitability through various up-sell / cross-sell initiatives.
    Please Note:-Share your updated CV at hidden_email

Keyskills :
international call centerinternational processcustomer supportchat processinternational bpointernational salesinternational voice process

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