Cloud Support Engineer

Job Description

Job DescriptionAbout the role.As a Cloud Support Engineer you will participate in troubleshooting software support issues escalated to Cloud level and monitoring alerts to make sure we keep track of problems proactively , fix them and mitigate the risk. You will work with professional services , clients , software support and development teams to keep them updated about the root cause analysis and giving long term solution for Cloud config problems.This is you.Accountable. You take control of your responsibilities to meet deliverables and focus on the quality of your workAnalytical. You are excellent at problem - solving , detail orientation , and diagnostic abilities.Communicative. You have superior oral and written communication skills and work successfully with global teamsPassionate. You are strongly invested in your work and you re confident when sharing the results of your effortsIndependent. You need little direction to feel motivated to accomplish something , and you are resourceful when faced with unfamiliar tasksDiligent. You persevere when faced with obstacles and commit to seeing things all the way throughThis is what you ve done.Troubleshooting. You will work with various Cloud Services groups in troubleshooting software support issues escalated to Cloud levelProduct Support. You have supported a 24 / 7 global support environment including weekends and holidaysProcess Improvement. You will be monitoring alerts for OS , database , storage , application and infrastructure to keep track of problems proactivelyContinuous Learning. You will be responsible for creating procedures and documentation regarding the Known issue , root cause analysis and action plan for monitoring alertsBest Practices. Provide feedback to development and deployment teams to fix configuration issues long term. Submit requirements to Cloud tools team if there is a need to add new monitorsQualificationsOther qualifications.3 - 5 years of total experienceKnowledge of Linux based Operating Systems (experience with Oracle Enterprise Linux or other Red Hat Linux based systems preferred)Experience working with Web based n - tier application software under Linux and mixed Linux / Windows environments.Knowledge of Oracle , Bigdata , SQL and other database servers at basic or intermediate levelKnowledge of JAVA Application Servers (Tomcat preferred)Basic programming skills to understand Java code , logs and build expressionsExcellent problem - solving abilities , detail orientation and diagnostic abilities.Excellent oral and written communication skillsAdditional InformationThis is us.Entrepreneurial. An entrepreneurial culture where you are encouraged to try new ideas and toquickly fail in the spirit of learning and continuous improvementInnovative. A team of smart colleagues that challenges the status quo and shares a passion to innovate , be the best , and winVisionary. A place where you are expected to make an impact at all levels and to redefine the box not just think outside of itSuccessful. A renowned leader in a multi - billion dollar , untapped market with unlimited potential for growthOptymyze helps companies improve sales force and sales operations performance with its award - winning enterprise cloud applications and business process management services for aligning sales goals and compensation; efficiently executing sales strategies; driving faster increases in sales results; and gaining visibility into sales performance.Weve also received some impressive accolades along the way : Leader in the Gartner Magic Quadrant for Sales Performance Management for three years in a rowRecognized by Ventanna Research for innovation and service delivery and the Brandon Hall Group for advances in sales enablementCloud Support Engineer (Linux Environment),

Keyskills :
troubleshootinglanoperatingsystemsswitchesredhatlinuxrootcauseanalysisbusinessprocessmanagementrootcauseservicedeliverysalesoperationssoftetwkingstatementsofwksowacleenterpriselinux