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collection manager

5.00 to 8.00 Years   Pune   12 Nov, 2024
HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 5 - 8 Lakh/Yr
IndustryNBFC ( Non Banking Financial Services )
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Team Management: Lead, mentor, and manage a team of collection agents responsible for personal loancollections. Ensure team members meet performance targets and follow the collection process effectively.Collections Strategy: Develop and implement strategies to reduce delinquency rates, including structuredfollow-ups, recovery initiatives, and providing solutions to borrowers to clear outstanding dues.Customer Engagement: Engage with customers directly or through your team to ensure timely payment ofloans. Address customer concerns and resolve issues in a professional and efficient manner.Collection Performance Analysis: Monitor and analyze collection performance regularly through reports and keyperformance indicators (KPIs). Ensure continuous improvement in recovery rates and reduce non-performingassets (NPAs).Compliance & Regulations: Ensure all collection activities adhere to legal guidelines, internal policies, andindustry regulations. Maintain high ethical standards while managing customer relationships.Coordination with Other Departments: Collaborate with Sales, Risk, and Legal teams to develop solutions forchallenging collections and improve overall portfolio health.Reporting & Documentation: Prepare detailed reports on collection progress, including strategies,achievements, and areas for improvement. Report to senior management on collection efficiency and trends.Training & Development: Conduct regular training sessions for the collections team on best practices, tools, andlegal requirements for debt recovery.Key RequirementsEducation: Graduate or Post-graduate in any discipline. MBA or similar qualifications in finance would be anadded advantage.Experience: 5 years of experience in collections management, preferably in the financial services or lendingsector. Experience in personal loan collections is highly desirable.Leadership: Proven experience in managing and leading a team of collections agents.Knowledge: Strong understanding of the personal loan product, loan recovery processes, and legal frameworksgoverning collections.SkillsStrong communication and negotiation skills.Analytical mindset with the ability to interpret data and develop strategies.Proficiency in MS Office (Excel, PowerPoint, Word).Familiarity with collection management systems and CRMs.Excellent interpersonal skills and ability to build relationships with customers and internal teams.Strong decision-making and problem-solving abilities.Ability to work under pressure and meet targets within defined timelines.Self-motivated with a result-oriented approach.High level of integrity and professionalism.

Keyskills :
collection manager

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