Content Strategy Analyst - Technical Writer

Job Description

Job TitleContent Strategy Analyst - Technical Writer Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.OverviewThis position involves delivery of technical content and publications about Mastercard products and services for our customers. The Analyst, Content Strategy & Development will be focused on creating and delivering digital content. The position involves performing all stages of processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.Do you enjoy working on a customer focused team interfaces with business partners across the globe Are you passionate about technology and finding new ways of doing things that challenge the status quo Do you enjoy finding new solutions for delivering digital content RoleWork with Business/Product Owners to create and update technical contentAccountable for the successful completion of high-quality projects within the technical writing function tEnsure updates are made to content in accordance to the CS&D writing standards tDevelops high quality technical content as a included in manuals, communications, online help/web content, presentations and e-learning courses tLeverages technical knowledge to create, organize and update content through Darwin Information Type Architecture (DITA) based, XML, API and other emerging content management technologies tServes as a subject matter expert capable of independently resolving most issues while keeping senior leaders informed of any potential risk tCollaborates with other developers, information architects and editors to develop technical content that is clear, concise and effective with the end-user in mind tEstablishes and communicates standards for information types, structures, and assembly so that content is organized logically with the end-user in mind tProvide excellent customer service to our business partners and customers tLeads projects/initiatives as an individual contributor tMay provide guidance to less experienced team membersAll About You: tExhibit the highest degree of professionalism, accountability, and empowerment to drive results tExhibit strong written and verbal communication skills tTechnologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks tAdaptable to dynamic change and ambiguity thriving in a fast-paced environment tMust be a self-starter, able to quickly learn tools, processes and Mastercard products tMust have the ability to manage escalations and independently collaborate with business partners to resolve issues tTeam player, ability to interact and consult with all levels throughout the organization to cultivate and expand partnerships tProven record in technical writing, creating customer-facing documents tExperience working on embedded teams, working alongside of Agile teams, participating in PI Planning, elaboration sessions, stand up calls, etc. tExperience working on API, SDK, and other development documentation tExperience with Microsoft Office products tExperience with or prepared to learn oXygen XML Author and other XML management tools Experience or familiarity with XML, PDF, HTML, DITA, OTK, XSLT and XSL-FO tFamiliarity with HTML syntax and concepts tTaxonomy knowledge tAbility to problem-solve and troubleshoot independently,

Keyskills :
editingdocumentationcontent managementmicrosoft wordcustomer focusdigital economycustomer servicecontent strategytechnical writingbehavioral trainingverbal communicationfinancial institutions