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Crm Executive

2.00 to 7.00 Years   Pune   06 Dec, 2024
Montek Tech Services Pvt Ltd
Job LocationPune
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryReal Estate
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    1. Client Relationship Management:
      • Build and maintain strong relationships with existing and prospective clients.
      • Act astheprimary pointofcontactforclients regardingtheir queries, concerns, and feedback.
      • Ensure consistent communication with clients throughouttheproject lifecycle to keepthem informed about progress, updates, and any issues.
    2. Customer Support and Issue Resolution:
      • Address client inquiries regarding project details, timelines, payments, and after-sales services.
      • Resolve client issues promptly and effectively, coordinating with internal teams to ensure customer satisfaction.
      • Manage escalations and ensure any grievances are handled in a timely and professional manner.
    3. Follow-up on Client Feedback:
      • Gather client feedback after project milestones or handover phases.
      • Analyze feedback and suggest improvements in service quality and customer experience.
      • Ensure that client concerns are addressed and integrated into process improvements.
    4. Coordination with Internal Teams:
      • Collaborate with sales, marketing, project management, and technical teams to ensure clients receive up-to-date information.
      • Assisttheproject team in managing any client-driven changes to project requirements or schedules.
      • Work closely withtheafter-sales team to ensure smooth handlingofcustomer requests post-project completion.
    5. Sales Support and Customer Engagement:
      • Supportthesales team by maintaining client databases and tracking interactions throughCRMsoftware.
      • Assist in organizing events, client visits, or site tours as required.
      • Maintain detailed recordsofcustomer interactions, ensuringtheCRMsystem is updated with key information.
    6. Customer Retention and Loyalty:
      • Implement strategies to improve customer retention and loyalty.
      • Monitor customer satisfaction levels and develop programs to enhance customer relationships.
      • Work on customer retention campaigns, such as personalizedoffers, loyalty programs, or surveys.
    7. Documentation and Reporting:
      • Maintain accurate recordsofclient communications, contracts, and project details withintheCRMsystem.
      • Generate regular reports on client interactions, feedback, and customer satisfaction metricsformanagement review.
      • Track key performance indicators (KPIs) related to customer satisfaction and service quality.
    8. Post-Sales Support:
      • Coordinate post-sales services such as property handovers, legal documentation, and payment schedules.
      • Ensure a smooth handover process, including necessary documentation, legalformalities, and after-sales follow-ups.
      • Manage requestsformodifications, repairs, or maintenance services after project completion.
    Required Skills and Qualifications:
    • Education:Bachelors degree in Business Administration, Marketing, or a related field.
    • Experience:2-5 yearsofexperience in aCRMor customer service role, ideally withintheconstruction or real estate sector.
    • Skills:
      • Proficiency in Excel.
      • Strong communication and interpersonal skills.
      • Problem-solving abilities and a customer-centric mindset.
      • Ability to work independently as well as partofa team.
      • Detail-oriented with excellent organizational skills.
      • Knowledgeoftheconstruction industry, real estate, or related fields is a plus.

Keyskills :
customer relationshipcrm

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