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CRM Service

5.00 to 10.00 Years   Pune   28 Aug, 2023
GoldenJobs Placement Solutions Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryRs 4.5 - 6 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Industry: AutomobileJob description - CRM ServiceRoles and Responsibilities1. Resolving customer concern2. Ensure customer satisfaction3. Complaints management.4. Feedback collection5. Co-ordinates customer follow up programs.6. Assists service customer during the morning rush, when possible.7. Maintains record of of dealership customer satisfaction achievement.8. Prepare monthly report on the status of customer.9. Schedule and confirm service appointments for any new customer experiencing mechanical problems.10. Maintain customer satisfaction index11. Monitoring post service follow-up12. Analyzing week areas & preparing action plan13. Daily advisor wise tracker

Keyskills :
customer servicecrmcustomer handlingcustomer satisfactioncustomer relationshipcrecustomer supportcustomer retentioncustomer relationship executive

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