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Customer Operations Analyst Intern

1.00 to 10.00 Years   Pune   16 Sep, 2026
Formaai
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    About the team: The Customer Operations team is at the heart of Forma.ais mission. This team has a direct impact on the growth of Forma.ai and are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What youll be doing: Reporting to the Senior Manager of Customer Operations, the Customer Operations Analyst Intern will be contributing in the following areas: Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support)Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibilitySupport design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findingsImplement new Forma.ai platform features within your customer portfolio to support continuous improvement and automationBuild strong working relationships with key customer stakeholders, ensuring our clients realize Forma.ais full valueWhat were looking for: Strength in Excel to perform data profiling, segmentation and aggregationExperience in working with large datasets and a strong understanding of logical structures of databases and workflowsUnderstanding of data architecture and process flowsAnalytical problem-solving ability, organizational, and project management skills .

Keyskills :
Exceldata profilingsegmentationaggregationdata architectureproject managementprocess flowsanalytical problemsolving

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