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Customer Service Executive

Fresher Pune 17 Jun, 2026

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Customer Service (International)Reservation / Ticketing
EmploymentType	Full-time

Job Description

About the RoleWe are looking for a proactive and customer-focused Travel Process Customer Support Executive to join our team. This role involves handling end-to-end travel support for customers, ensuring smooth booking experiences and timely issue resolution across global markets.Key Responsibilities- Handle inbound and outbound customer interactions via calls, email, and chat - Assist with flight bookings, cancellations, rebookings, and refunds - Provide accurate information on fares, airline policies, baggage rules, and itineraries - Resolve customer issues efficiently while maintaining high customer satisfaction - Coordinate with airlines and internal teams for booking management - Update CRM systems with accurate customer interaction details - Meet defined KPIs, SLAs, and quality standards Requirements- Prior experience in travel process / airline / OTA customer support preferred - Knowledge of GDS systems (Amadeus, Sabre, Galileo) is an advantage - Excellent communication skills (verbal & written) - Ability to handle high call volumes and multitask - Strong problem-solving and customer-handling skills - Willingness to work in rotational shifts (including night shifts and weekends)Preferred Skills- Experience in international travel bookings - Understanding of fare rules, ticketing, and reissues - Ability to work in a fast-paced environment For more details contactHR-hidden_mobile

Keyskills :
outbound callinggalileoamadeusgds systemscustomer servicetravel processinbound callsinternational travel executive

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