Customer Service Executive - Technical Support Center

0.00 to 4.00 Years Pune 01 Apr, 2024

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reportsSize and Scope of Role - Total team sizeMinimum qualification & experience Graduate with 0-4 years of experienceOther knowledge/skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domainKey Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal. teams Ensure SLA are achieved and work proactively to maintain the same.Technical CompetenciesKnowledge / SkillsCommunication Skills,

Keyskills :
troubleshootingescalation managementSLA managementcommunication skillsproblemsolving

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Customer Service Executive - Technical Support Center

Job Description

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