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Customer Service Manager

19.00 to 24.00 Years Pune,Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi, Itanagar 12 Dec, 2024

NEW ERA LIFE CARE PRIVATE LIMITED

Job Location	Pune,Bangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi, Itanagar
Education	Not Mentioned
Salary	Rs 40 - 55 Lakh/Yr
Industry	Consumer Durables / Electronics
Functional Area	Operations Management / Process AnalysisCustomer Service (Domestic)
EmploymentType	Full-time

Job Description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer service experience, create engaged customers and facilitate organic growthTake ownership of customers issues and follow problems through to resolutionSet a clear mission and deploy strategies focused towards that missionDevelop service procedures, policies and standardsKeep accurate records and document customer service actions and discussionsAnalyse statistics and compile accurate reportsRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowermentKeep ahead of industrys developments and apply best practices to areas of improvementControl resources and utilise assets to achieve qualitative and quantitative targetsAdhere to and manage the approved budgetMaintain an orderly workflow according to priorities

Keyskills :
complaintsdeskreportspayrollcustomerrepsserviceisosatisfactiondirectinquiries

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