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Customer Service Representative

1.00 to 3.00 Years   Pune   06 Mar, 2024
BHARTI HR CLEANER WALA ZEEVIKA JOBS Hiring For TECH MAHINDRA
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    JOB DESCRIPTION: VERIZON WLS VOICE: PUNETech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.Roles and Responsibilities:
    • Resolving billing issues using query solving techniques and providing clear and concise information
    • Reviewing account information and answering questions about billing or services.
    Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) candidates are Preferred.
    • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
    • Experience resolving customer issues in billing
    • Demonstrated communication skills.
    • The clarity in thought process (Able to articulate his/ her thought)
    • Ability to handle tough situations with customers.
    • Strong ability to multitask and take fast decisions independently.
    • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
    • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
    • Ensure Timely & Professional Responses to all Queries.
    Perks and BenefitsCab Facility both ways [ Pick up and drop within Transport radius]Immense Growth OpportunitiesInterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]Call us at hidden_mobile (HR ADITI ACHARYA)Email your CV: hidden_email

Keyskills :
billingcommunication skillsinternational bpointernational call centerbpo

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