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Customer Support Representative

0.00 to 1.00 Years   Pune   06 Nov, 2024
HTI MANPOWER OUTSOURSING SERVICES PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 1.0 - 1.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Support AssociateRole Overview:As a Customer Support Specialist , you will be the first point of contact for our customers. Youll provide solutions to their inquiries, troubleshoot issues, and ensure a seamless experience. This role is perfect for someone with excellent communication skills, a problem-solving mindset, and a genuine desire to help others.Key Responsibilities:Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels. Maintain a high standard of service quality, adhering to Agodas customer service guidelines.Communicate effectively with customers, ensuring a positive and helpful interaction.Shift Time & Week Off : Domestic - 8 AM - 5 PM 5 PM - 2 AM Transport Facility: -Drop facility available.International - night shifts Transport Facility: Pick & Drop facility available.What We Offer:* Competitive salary and Performance Incentives.* Opportunities for career growth and development.* A supportive and dynamic work environment.* Flight tickets after 6 months.-----------------------------

Keyskills :
customer servicecustomer supportcustomer carefluency in english

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