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Customer Support Representative Pune

0.00 to 4.00 Years   Pune   24 Feb, 2025
SWARA SURESH CHAUGULE Hiring For client of placement company
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Roles and responsibilities :
    • Working effectively in a fast-paced environment
    • Using assigned software and tools to manage customer interactions and data
    • Adhering to company policies and procedures
    • Maintaining a professional and courteous demeanor at all times
    • Providing information about insurance products
    • Processing insurance applications or claims
    • Answering customer questions about insurance policies
    • Handling inbound and outbound calls (depending on LOB)
    • Answering customer inquiries and resolving issues related to sales, insurance, or general product/service information
    • Providing accurate and timely information to customers
    • Troubleshooting problems and guiding customers through solutions
    • Maintaining records of customer interactions
    • Escalating unresolved issues to the appropriate department
    • Position: Sales / Insurance Advisory / Customer SupportOpen to language profiles as well - English/Hindi/Marathi, Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese,Gujarati
    Qualification- Any GraduateExperience-0-4 years

Keyskills :
customer supportoutbound processinbound processcustomer care

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