Deputy General Manager

Job Description

Role purpose: Responsible for managing t he delivery of Fixed Connectivity and Voice services for customers of Vodafone NZ. Lead the Design and implementation function including IP and Voice technolo gies. Create and maintain a high performance culture through colleague engageme nt, colleague development, continuous improvement initiatives, internal and ext ernal stakeholder engagement with focus on delivering a wow experience for Voda fone customers. Establish and maintain a close working relationship with key st akeholders in the business. Develop and maintain industry best practices in the function aligning to Agile, ITIL and others with focus on SLA s and qual ity of deliveries. Work in a shared services environment delivering the service s with a dotted line into the service owners in Vodafone NZ and work on cross f unctional initiatives and transformation where a common business benefit is der ived back into Vodafone as an organization.Key accountabilities and decision ownership:Manage design and implementation of fixed connectivity and voice services within the agreed SLA s, quality and maintain a high level of customer satisfaction Guide the team in design & implementation of simple / complex access services on multiple delivery/technology platforms to agreed standards. Develop and maintain a framework where customer feedback is gathered and improvement plans are derived accordingly within the remit of the scope Provide governance on adherence to agreed processes and actively work towards resolving implementation/design issues escalated for the inflight deliveries working with internal teams and 3rd parties Develop and maintain deep insights into the Vodafone Product Road map for fixed connectivity and voice portfolio and engage when needed providing consultancy on process and tools design for managing the customer journey in the deliveryphase

• Manage & improve agreed operating model & working relationship with various Vodafone functions / 3rd party suppliers
• Accept ownership for escalations, engage with relevant stakeholders and explore alternative delivery options and solutions.
• Actively contribute/lead the business process transformation initiatives in Technology Shared Services and VF TES function with common benefit to Vodafone as an organisation and its end customers. This will require working in a matrix environment with dotted line into Vodafone NZ stakeholders/leadership team and line management in Technology Shared Services. Actively contribute to the vision and strategy of VF NZ TES.
• Actively contribute into auto mation initiatives by Vodafone NZ TES / Technology Shared Services and transform the team in line with Vodafone s Digital strategy.

Core competencies, knowledge an d experience:

• Excellent communication skills both written and verbal
• Experience in dealing with enterprise customers in a design or technical solution consultancy/engineering role
• Experience in handling a team conducting technical feasibility proposals and interaction with 3rd parties
• Proven experience in working directly with end customers of Vodafone at Enterprise level and managing their key IT stakeholders
• Very strong technical understanding of telecommunication networking environment, systems and products
• Ability to manage a functionwith 25+ people with varied skills on technology and process and a proven track record effectively managing across own resources, shared service center resources and outsourced staff
• Proven experience with ability to succeed working in a matrix environment working towards common business benefits/goals
• Proven experience in leading/contributing to business transformationinitiatives with overlapping or unique business benefits across Group/OpCo andShared Services
• Ability to bring in thought leadership in a shared services environment, nurture talent and create career growth path for people/team
• Problem analysis and a creative approach to issue resolution with and ability to follow through to Corrective/Preventative Actions to eliminateany re-occurrence of delivery failures
• Focus on Continuous Improvement always looking from a strategic point for areas of concern within the organization and how best to improve those areas, as well as performance and processes
• Ability to plan and manage his/her work stack with flexibility tooverlap with NZ time zone is mandatory

,Diploma / BE / B.Tech in Electronics & Communications or IT

• Very strong understanding of fixed connectivity landscape in Telecom industry
• Experience working in Technical Design/Solution function with end customer (enterprise level) engagement
• Should have at least 10 12 years of working experience with a Telco
• Any one of the below certifications are desired: CCNA, CCNP Routing, ITIL, AGILE

Keyskills :
networkingsalesframeworkmarketingmanagementevelopmentbusinessproject