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Desktop Support Engineer

1.00 to 10.00 Years Pune, BangaloreBangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi, Port Bla 25 Aug, 2026

AWINMO INDIA MARKETING PRIVATE LIMITED

Job Location	Pune, BangaloreBangalore, Noida, Chennai, Hyderabad, Kolkata, Gurugram, Mumbai City, Delhi, Port Bla
Education	Not Mentioned
Salary	Not Disclosed
Industry	Oil & Gas / Petroleum
Functional Area	Legal Support ServicesEngineering Design / Construction
EmploymentType	Full-time

Job Description

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If youre computer-savvy and enjoy supporting end users, wed like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.ResponsibilitiesAddress user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

Keyskills :
troubleshooting skillstechnical supportdesktop supportsystemuser supportlaptopcomputerremote desktopcustomer serviceprinterssoftwarecomputersnetwork

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