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Desktop Support Engineer | Windows Support | Pune | 2 Years

1.00 to 10.00 Years Pune 25 Aug, 2026

WHITE HORSE MANPOWER CONSULTANCY (P) LTD

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Hardware / Networking
Functional Area	Technical Support / Helpdesk
EmploymentType	Full-time

Job Description

Desktop Support Engineer | Excellent Communication SkillsLocation: PuneExperience: 2 YearsCTC: Up to 6 LPANotice Period: Immediate to 30 Days PreferredQualification: Any Graduate / Diploma / BE / B.Tech________________________________________Role SummaryWe are seeking a skilled Desktop Support Engineer with strong technical troubleshooting abilities and excellent communication skills. The ideal candidate will provide end-user support, diagnose hardware and software issues, resolve desktop-related incidents, and ensure a seamless IT support experience for users.________________________________________Key ResponsibilitiesProvide technical support for desktops, laptops, operating systems, and peripherals.Diagnose and resolve hardware, software, network, and application-related issues.Troubleshoot Windows operating system issues and ensure smooth system performance.Deliver remote and onsite technical support to end users.Install, configure, and maintain desktops, laptops, printers, and related IT equipment.Handle service requests, incidents, and support tickets within SLA timelines.Assist users with system access, software installations, and technical queries.Document troubleshooting steps, resolutions, and support procedures.Coordinate with infrastructure, network, and application teams for issue resolution.Ensure high levels of customer satisfaction through effective communication and support.________________________________________Required SkillsDesktop SupportTechnical SupportWindows Operating SystemsEnd User SupportIncident ManagementHardware & Software TroubleshootingRemote SupportService Desk OperationsIT Support ProcessesCustomer Support________________________________________Technical SkillsWindows 10 / Windows 11Microsoft Office SuiteActive Directory (Basic Knowledge)Outlook SupportPrinter & Peripheral SupportRemote Access ToolsTicketing SystemsLaptop & Desktop ConfigurationHardware DiagnosticsSoftware Installation & Configuration________________________________________Soft SkillsExcellent Verbal & Written CommunicationStrong Customer Service OrientationActive Listening SkillsProblem-Solving AbilityStakeholder InteractionTeam CollaborationUser Training & Assistance________________________________________Desired Candidate Profile2 years of experience in Desktop Support, IT Helpdesk, or Technical Support roles.Strong knowledge of Windows operating systems and troubleshooting methodologies.Experience supporting desktop, laptop, and peripheral devices.Proficiency with remote support tools and ticketing systems.Excellent communication and interpersonal skills.Ability to explain technical concepts in a simple, user-friendly manner.Strong commitment to customer service and issue resolution.________________________________________Why Join Opportunity to work in a dynamic enterprise IT environment.Exposure to diverse technologies and end-user support operations.Strong career growth in IT Infrastructure and Support Services.Collaborative and professional work culture.Call hidden_mobile, hidden_mobilehidden_emailwww.WhiteHorsemanpower.inWhite Horse Manpower Consultancy Private limited

Keyskills :
desktop supportwindows 10windows supportend user supportit supporttechnical supportdesktop support engineerwindows 11

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