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Executive Customer Service

0.00 to 3.00 Years   Pune   26 Feb, 2025
ADARSH SOLUTIONS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Roles & Responsibilities
    • As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills.
    • As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
    • Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
    • Able to manage difficult customer issues while working in a fast paced environment Determine the reason for delinquency and best course of action to assist our Borrowers.
    • Engage our consumers with the highest level of respect and dignity.
    • Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
    • Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
    • Ensure all accounts in assigned lists are managed accurately and timely.
    • Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
    • Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments Candidate Requirements
    • Good written and oral communication skills Third-party collections experience preferred (Medical or Telecom)
    • HSC passed [102]
    • This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am Sunday fixed Off & Alternate Saturday Working.

Keyskills :
international bpocustomer supportinbound callscommunication skillsoutbound callingus collection

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