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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 4.0 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Application Programming / Maintenance |
| EmploymentType | Full-time |
Dear Candidate,We are having Opening for Executive Functional Support/ Technical Support Aundh- Baner Road PunePositionExecutive Functional SupportQualificationBachelors degreeOffice LocationAundh- Baner Road PuneGenderMale / femaleIndustryITCTCUp to 2.4 LPAWork Experience2 4 yearsJob Responsibilities:Interacting with Project Managers and external customers to plan and coordinate implementations.Keep track of every install and updates at customer environment.Provides Products System Administration training and education.Involve in troubleshooting of products and environmental issues.Serves as a client advocate through product and implementation improvement collaboration.Providing Level 1 & 2 support to our customers on weekdays from office and over phone on weekends (in emergencies)Excellent Coordination and responsible for customer relationship management with using specialized tools like intercom, online chat , conference phones etcConducting regular status and customer care meetings & Implementing service improvement plans.A key performance function of this position is to build and maintain customer satisfaction and receive the feedback on each quarter for improvementOnboarding of new customers and training of users frequentlyPreparation of training material, collateral which helps for Support and ImplementationProactively monitor Service Desk ticketing system for incoming support requestsUpdate tickets accordingly to reflect work is in progress, ensuring SLAs are adheredWork closely with customers to investigate and analyze incidents.Document client correspondence throughout ticket progress. Interface with stakeholders, resolve the queries/problem and provide input for improvement areas.Ensure assigned tickets are monitored and reviewed ensuring status is updated at all timesMaintain active communication on the status of open issues with customers and participate in customer status calls with other team membersAssist with in house testing and validating patches, configuration changes and other solutions provided by development teams to validate recommended resolution of specific client incidentsProvide mentorship for associate level employeesAssist with troubleshooting and knowledge transfer for team members, particularly with respect to technical functions such as database queries, Excel reporting etc.Prepare training materials for client webinars and host webinars as applicableSkill:Skills:Tech/ Computer/ Mobile savvy and understand Consumer behaviorAnalytical and troubleshooting skillsCustomer support, implementation and/or project management experienceExcellent interpersonal, communication skills & organizational and time management skills.Experience with various types of interfaces and understanding of workflowsTechnical knowledge of server configurations, application installations and interfacesExperience with customer support or service management softwareExperience with remote communication and support toolsSend me your CV on my mail id:hr3@teamplusindia.inWeb:www.teamplusindia.in
Keyskills :
unctional support customer care customer relationship customer satisfaction service management customer support project managers communication skills time management knowledge transfer database queries system administration project management