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Field Support Specialist 3

Fresher Pune, Maharashtra 05 Jan, 2026

Job Location	Pune, Maharashtra
Education	Not Mentioned
Salary	Not Disclosed
Industry	Engineering / Construction
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

As a Field Engineer, your role involves providing field system support which includes hardware break-fix, maintenance, and product installation at customer and Oracle cloud sites. You will interface with Dispatch, Logistics, and Domains to execute activities outlined in the on-site Action Plan. Your primary goal is to ensure a high level of customer satisfaction and meet Service Level Agreements (SLAs) by delivering technical support and service programs effectively. You will act as a bridge between customers and the Domains to proactively identify and resolve issues using system level diagnostics and escalation procedures. It is essential to have a deep understanding of service processes to address a wide range of problems. You will be required to commit to a 24-hour support schedule to meet customer contractual requirements as part of the regional standby rotation program.Key Responsibilities:- Provide field system support including hardware break-fix, maintenance, and product installation- Interface with Dispatch, Logistics, and Domains to execute activities outlined in the on-site Action Plan- Ensure high customer satisfaction and meet Service Level Agreements (SLAs)- Proactively identify and resolve issues using system level diagnostics and escalation procedures- Understand service processes and address a wide range of problems- Commit to a 24-hour support schedule as part of the regional standby rotation programQualifications Required:- Prior experience in field system support and technical troubleshooting- Strong understanding of hardware break-fix, maintenance, and installation processes- Excellent communication skills to interface with customers, Dispatch, Logistics, and Domains- Ability to work effectively in a fast-paced environment and meet customer requirements(Note: No additional details of the company were present in the job description.),

Keyskills :
MaintenanceDispatchLogisticsTechnical SupportProblem ResolutionField System SupportHardware breakfixProduct InstallationService Level AgreementsSystem Level Diagnostics

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