GCC Change Manager

Job Description

Pune, IN-MHPosition TypeFull TimeRequisition ID11569Level of EducationBachelors degreeYears of Experience10 to 15 YearsAbout ExelaExela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exelas software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500 employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.Health & WellnessWe offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.Military Hiring:Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.Job DescriptionJob Description Change Manager Leading the change management activities within a structured process framework Designing the strategic approach to managing change and support operations that fall within the domain of change management Evaluating the change impact and organizational readiness to limit potential risk Supporting training and communication as part of change management Activities may include designing or delivering specialized training resources to appropriate userbase Evaluating the risk of change and providing actionable guidelines on reducing the impact Evaluating resistance in adopting the change at the user process and technology level Managing the change portfolio which allows the organization to prepare for and successfully adopt the change Authorize minor change requests and coordinate with the Change Advisory Board for changes presenting higher risk Conduct post implementation reviews to assess the decisions and performance related to the change request Supporting the change manager in decisions for major changes Evaluating Requests for Change RFCs the available resources impact of change and organizational readiness Validating that appropriate tests and evaluation are performed before high risk changes are approved Documenting relevant processes and activities Supporting the design of change implementation schedulingPrimary Skills Change Manager Change Management ITIL4 Foundation / Practice Certified SIAM foundation advantageousSecondary Skills Reviewing a change implementation process Supporting the design and approving new change process models Using the diverse knowledge base skills and expertise of each CAB member to provide a unique perspective before a decision is finalized Assessing the relative importance of the emergency change request Supporting the change manager during impact and risk assessment Reviewing the change request risk analysis and impact evaluation before the decision is finalized Approving or rejecting an emergency change Evaluating the efficacy of the emergency change implementation process Devising the process in support with the change manager and CAB Communicating the guidelines to appropriate stakeholders Facilitating cross departmental collaboration necessary for change management Evaluating and improving the change management process Reporting on the performance of the process to CAB and change manager Initiating process improvementsITILITSMSIAMPMPCompliance managementISO 20000Softskills - customer relationship mgmt, negotiation skills, collaboration and team work, problem solving, assertiveness, conflict mgmt, quick learnerDisclaimer:,

Keyskills :
Change ManagementChange ManagerITIL4 Foundation