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Global Service Desk Analyst

Fresher   Pune, Maharashtra   19 Nov, 2025
Apex Group Ltd (India Branch)
Job LocationPune, Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    You have 2-3 years of experience in a computer-related support or IT operational environment. You hold a recognized third level qualification in a computer-related discipline. Additionally, you possess one or more recognized industry certifications in PC, Network and Server support such as CompTIA A, Server , Network , MCP in Windows 7/8/10. Your proficiency in written and verbal communication in English is commendable. Moreover, your experience with documentation and enhancing Standard Operating Procedures (SOPs) and other process documents is a key strength. As part of your responsibilities, you will:- Demonstrate good customer focus and maintain excellent timekeeping- Exhibit strong interpersonal skills with a focus on listening and questioning- Showcase problem-solving abilities and the capacity to work under your own initiative- Stay updated with operating systems and application software used in Apex- Familiarize yourself with ITIL Service Management principles- Configure and support any version of Windows Desktop (7, 8, 10)- Have experience in a virtual desktop environment, particularly CITRIX XenDesktop/XenApp, Azure, AWS- Configure and support Microsoft Office 2013/2016 and/or Office 365- Possess good experience in active directory and User Management- Provide customer support on call in a Global Service Desk- Have some basic experience in supporting physical networking (desirable but not essential)- Utilize Ticket Tool, Fresh Service, Service Now (SNOW)The company operates on a 24/7 work schedule.,

Keyskills :
Network supportServer supportDocumentationSOPsCustomer focusInterpersonal skillsOperating systemsApplication softwareWindows DesktopMicrosoft OfficeActive directoryUser ManagementCustomer supportService NowPC supportGood writtencommunicati

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