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Hardware Support Engineer

2.00 to 6.00 Years   Pune   01 Apr, 2024
Immersivevision Technology
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    We are looking for a full-time Hardware Support Engineer to provide service and support to our products.Interested in becoming part of a team revolutionizing the Medical Anatomy Study and science Practicals!Cofounded by graduates from IIT KGP, DCE and IIM A, Immersive Labz works on cutting-edge medical technology specializing in creating immersive virtual reality experiences for medical professionals. Immersive Labz has been funded and backed by top Education Institute and other serial investors in India.We have built Indias first human-size virtual human dissection table Cadaviz. It addresses the biggest challenge in medical education around human anatomy and dissection study due to cadaver shortage.Product Video: https://youtu.be/3DMAS4uUAYg sixDGpAtUKUVgkqD8BResponsibilities:Responsible for providing technical support to customers, troubleshooting technical issues, conducting repairs, identification of software and hardware problems with electronics and providing. customer education.Coordination with contract manufactutrer and third party support team.The candidate will be required to provide support for the companys product hardware installation, like preparing the product packing list, packaging, dispatch, delivery and installation.Required to do field visits for product testing at manufacturing site and customer locations. Ensure proper commissioning of systems at customer place.Qualifications:ITI, Diploma, Bachelors degree in Electrical Engineering, Computer Science or related fieldFamiliarity with electronic device repair and refurbishment and basic use of electronic testing equipmentExcellent problem-solving and analytical skillsAbility to diagnose and repair electronic systems and equipment and identify hardware and software issuesGood computer literacy. Basic knowledge to use Excel, Word, PowerPoint, etc.Strong communication and interpersonal skills and ability to work effectively in a team environmentAble to multitask and prioritize work responsibilities in a fast-paced environmentPrevious experience in Technical Support, field support or Customer Service roles is preferredExperience with repairing electronic devices is a plusFamiliarity with service training procedures and information systems is a plusJob Location: Pune,

Keyskills :
Technical SupportTroubleshootingRepairHardware InstallationCommissioningElectrical EngineeringComputer ScienceAnalytical SkillsComputer LiteracyCommunication SkillsInterpersonal SkillsTeamworkCustomer ServiceField VisitsElectronic Device Rep

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