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Hiring for Debt Collections

Fresher   Pune   28 Jun, 2026
IZEE MANPOWER CONSULTANCY PVT LTD
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hi,The primary responsibilities of a collections representative would be: Managelargeamounts of incoming and outgoing calls Ability to understand the customer financial situation through FFQs, probing and providing assistance and plans to collectthe dues. Should have a clear understanding of delinquency levels and buckets. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details ofcomplaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well asactions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation.Competencies and Skills RequiredCustomer Service Executive plays a critical role in providing an interface between customers and the client company. Looking forcandidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess goodlistening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear andpleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in acandidate are: Proven customer support experience or experience as acollections representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Effective negotiation skillsRequired Education and Experience1. Full time graduate2. Collections experience in an international call center setup for a minimum of 12 months.3. Experience in US market and regulatory knowledge (FCA) will be an added advantage.Contact:Veera-hidden_mobile

Keyskills :
third party collectionsdebt collectioninternational collectionscollectionsdebt recovery

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