hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Hiring for international voice process

0.00 to 3.00 Years   Pune   26 Feb, 2025
KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Care ExecutiveCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Hiring for international voice processjob descriptionAs a Voice Process Associate, you will be responsible for handling international customer queries and providing top-notch service while ensuring customer satisfaction. The role involves effective communication, problem-solving skills, and the ability to work in a fast-paced environment.Responsibilities:
    • Handle inbound and outbound calls professionally and efficiently, addressing customer queries and concerns regarding products or services.
    • Provide excellent customer service by actively listening to customers, understanding their needs, and resolving issues in a timely manner.
    • Utilize effective communication skills to convey information clearly and maintain a positive and empathetic attitude toward customers.
    • Ensure adherence to quality standards and call protocols during interactions with customers.
    • Keep accurate records of customer interactions, transactions, comments, and complaints in the designated systems.
    • Collaborate with team members and supervisors to achieve individual and team targets and contribute to a positive work environment.
    • Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers.
    • Demonstrate a proactive approach to identify and escalate priority issues to the relevant departments for resolution.
    • Follow company guidelines and best practices to maintain data confidentiality and security.
    Requirements:
    • Educational Qualification: Minimum 6 month of experience in voice process
    • Excellent command of English with strong verbal and written communication skills.
    • Basic computer proficiency and familiarity with MS Office applications.
    • The customer-oriented mindset with the ability to handle customer queries politely and professionally.
    • Quick problem-solving skills and the ability to think on your feet in a fast-paced environment.
    • Willingness to work rotational shifts, including night shifts.
    • Prior experience in a BPO or customer service role will be an added advantage.
    • Must be a team player with a positive attitude and a desire to learn and grow.

Keyskills :
international voice processinternational call center

APPLY NOW

Hiring for international voice process Related Jobs

© 2019 Hireejobs All Rights Reserved