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Hiring for Key Accounts Executive - Pune

Fresher   Pune   16 Aug, 2025
MONALISA MANPOWER MANAGEMENT LLP
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Job Summary: We are looking for a proactive and detail-oriented Key Account Executive Operations to manage the endto-end operational activities for strategic clients. In this role, you will act as the primary operational liaison, ensuring smooth coordination, timely execution of logistics services, and a high standard of customer satisfaction. You will work closely with internal departments and external partners to ensure service excellence and continuous improvement. Key Responsibilities: 1. Customer Support & Escalation Management o Address and resolve customer inquiries and escalations via email and phone. o Coordinate pickups and deliveries for major clients, ensuring timely and efficient service. 2. Operational Reporting & Performance Analysis o Prepare and analyze service level performance reports, sales data, and reports on shortages, excesses, and damages to assess regional performance. o Investigate and resolve issues related to Proof of Delivery (POD) discrepancies, including shortages, excesses, and damages. 3. Warehouse & Dispatch Coordination o Collaborate with warehouse teams to address dispatch-related queries and complaints, ensuring smooth operations. 4. Vendor & Transportation Management o Coordinate with vendors and vehicle owners to manage transportation logistics effectively. o Ensure compliance with service agreements and maintain strong vendor relationships. 5. Operational Reviews & Communication o Organize and lead conference calls for operational reviews, facilitating communication between departments. o Monitor the Head Office operations team, reporting any issues or challenges to senior management. 6. Client Relationship Management o Develop and maintain strong relationships with key clients and industry stakeholders. o Collaborate with sales and customer service teams to ensure seamless onboarding and service delivery . Qualifications: Bachelors degree in business, Logistics, Supply Chain Management, or related field. 4 years of experience in Key Account Executive Operations or client servicing preferably in logistics. Strong understanding of logistics operations. Excellent communication, negotiation, and interpersonal skills. Proficient in CRM systems and MS Office (Excel, PowerPoint, Word). Ability to multitask and manage priorities in a fast-paced environment. Preferred Skills: Experience with international logistics. Knowledge of Incoterms, trade compliance, and transportation regulations. Proficiency in additional languages (depending on regional needs)

Keyskills :
key accountsrelationship management

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