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Hiring for Spanish Specialist - Senior Executive

2.00 to 7.00 Years   Pune   15 Jun, 2025
THINKPOD HR SOLUTIONS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Hiring for Spanish Specialist - Senior Executive
    • Work Location Pune
    • Experience 4-5 years
    • CTC Upto 8-9 LPA
    • Band B1
    • Notice Period 45 DAYS
    • Shift- UK shift
    • Candidate should be able to read and write Spanish language with min 18 months experience in telecommunications to apply for this position
      • Fundamental Knowledge on Broadband technologies e.g. ADSL, HDSL, LAN, WAN, New Age products etc. Training on network topologies and protocols. Good knowledge and understanding of the CPE configuration, both Standard and Non standard CPE. Good understanding of the Order management journey, Order to Cash Good problem solving capabilities and Network troubleshooting. Good interpersonal skills Good order management skills Should have worked within GS environment. Should have knowledge over Order Management Validate the customer order from a high level design point. Ensure the require network parameters are provided and appropriate, according to the network services. To manage the incoming work volumes for all associated task of the role to ensure performance targets achieved. To liaise with customers account team, Suppliers, Productline teams in the delivery of CPE services. To liaise with the customers Service Delivery teams during the delivery cycle and ensure driving governance within the team. To liaise with CPE/Switch suppliers for ETA and support team to escalate where ETAs not in place or delayed. To create and share CAPA, RCAs as and when required. To keep L1, L2 appraised or call out any help required, challenges within the process, people Need to be a Spanish Resource with Telecom Experience
      • CRITICAL SKILLS REQUIRED
      • Working experience of 2 years in Telecom Order maangement and understanding of Supply chain Management concepts Excellent written and verbal Communication skills Have work experience in a service provider environment managing Central Office provisioning operation. Order validation from a deliverables point of view. Coordination with the Order management or account teams for insufficient issues. Escalate through the right channels and process to ensure the accountability on deliverables. Continuous improvement through learning and process understanding. To meet or exceed all delivery targets such as time lines, KPIs, right first time activities. To act as 1st Level escalation point of contact Need to be a Spanish Resource with Telecom Experience
      • Contact- Aishwarya hidden_mobile / mail on hidden_email

Keyskills :
troubleshootingnetworkingnetwork support

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