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Infrastructure Service Management

4.00 to 6.00 Years   Pune   22 May, 2021
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Pune
  • Must Have Skills : Infrastructure Service Management
  • Good To Have Skills : Program and Project Management
  • Job Requirements :
      • Key Responsibilities : 1 Accountable for leading the Problem Management team, ie people management, objective setting, performance management, etc 2 Accountable for the Problem Management process, driving its governance, policies, scope, communication, and effectiveness 3 Delivering an operational Problem Management capability via a federated and governed model that drives across the business, including the integration, prioritization and management of defects, known errors and Production Problems
      • Technical Experience : 1 Overall 7 years of experience in an ITIL-based service management function Experience in being part of and managing a 24 x 7 operation, including but not limited to, shift hand-over, operational advice, guidance, support, and escalation 2 Multiple industry-recognized Certifications preferred ie ITIL Expert/SIAM
      • Professional Attributes: 1: Good Communication skill 2: 24X7 Support 3:To manage and continuously improve the problem management processes 4: To manage behaviors, supporting and promoting culture and values
    • Educational Qualification: BE/B Tech/Professional Graduate
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Keyskills :
people managementservice managementproblem managementcommunication skillsprofessional servicestechnology operations

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