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International Voice Process

1.00 to 10.00 Years   Pune   31 Aug, 2026
CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Description International Voice ProcessLocation: PuneExperience: 4 YearsProcess: International Voice / Customer SupportShift: Rotational / Night ShiftsJob Responsibilities
    • Handle inbound and outbound calls from international customers.
    • Resolve customer queries, complaints, and service requests professionally.
    • Deliver excellent customer service while meeting quality and productivity targets.
    • Manage escalations and provide timely resolutions.
    • Maintain accurate customer interaction records.
    • Follow company processes, compliance, and quality standards.
    Requirements
    • Minimum 4 years of experience in an International Voice Process.
    • Excellent verbal and written English communication skills.
    • Strong customer handling and problem-solving abilities.
    • Experience in international customer service/technical support preferred.
    • Ability to handle escalations and difficult customer interactions.
    • Comfortable working in rotational shifts and night shifts.
    • Immediate joiners or candidates with a short notice period preferred.

Keyskills :
customer experienceinternational voice processcustomer relationship managementinternational voicecontact center operationscustomer complaintsinternational call centercustomer queriesus voice process

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