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Intune admins

3.00 to 8.00 Years   Pune,Hyderabad   05 Feb, 2025
LTIMindtree Limited
Job LocationPune,Hyderabad
EducationNot Mentioned
SalaryRs 8 - 18 Lakh/Yr
IndustryIT Services & Consulting
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    MS INTUNE JOB DESCRIPTION Soft Skills
    • Handle technically challenging and politically sensitive customer situations
    • Strong communications skills Excellent spoken and written English communication skills
    • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
    • The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
    • Demonstrable troubleshooting skills and Cross-team collaboration
    Key ResponsibilitiesResponse and Resolution :
    • You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
    Readiness :
    • You participate in communities with peer delivery roles.
    • You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
    Product/Process Improvement :
    • You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
    Mandatory Skills : Microsoft Intune, Mobile Device Management and Mobile Application Mangement, Device Enrollments,Windows Autopilot, Application packaging and deployment. Windows Updates Deployment.Additional Responsibilities:
    • Onboarding and Offboarding Windows, iOS, Mac OS, Android devices to Intune and scheduling Software Updates via Microsoft Intune.
    • Create, maintain, update, deploy and delete configuration policies such as Device restrictions, Wi-Fi profile, Domain join profile etc.
    • Extensive Experience in designing and Implementation of Windows Autopilot using Intune and implementing Co-management.
    • In-depth knowledge of Endpoint Security Policies such as Firewall Policies, Attack surface Reduction, Disk Encryption Policies.
    • Experience in PowerShell Scripting, DHCP, DNS and implementing Co-Management with Intune.
    • Provide support for End users to design, install, administer, and optimize Microsoft Windows Updates and related components to achieve and maintain high performance of business applications.
    • Strong knowledge of any Windows OS, Mobile device OS, Client, Server knowledge, understanding of Cloud services

Keyskills :
mdmmammobile device management

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