IT Admin - Function Lead

Job Description

IT Admin - Function Lead | PuneLocation: HQ, PuneWorking model: 5 days work from officeAbout the RoleWe build cutting-edge robotics and automation, transforming warehousing and logistics. As our team and infrastructure grow, reliable and secure IT is foundational to everything we ship.The IT Admin Function Lead owns and governs IT administration across the organization and all its locations. You will be accountable for reliable, secure, and standardized IT services covering end-user systems, servers, endpoints, access, and IT operations, along with the processes, documentation, and controls that keep them audit-ready as the company scales.This is a senior, hands-on leadership role reporting to the CTO. You will set the standard for how IT administration runs, lead and grow the IT Admin team, enforce SOPs and least-privilege access, drive full traceability of changes, and coordinate closely with Security and Networking/Infrastructure functions.Key ResponsibilitiesIT Administration & Operations
• Own and govern day-to-day IT administration across all locations
• Ensure availability and performance of end-user systems, servers, and IT services
• Define and enforce SOPs for all IT administration tasks
• Coordinate with vendors for IT support, licensing, and service delivery
User, Endpoint & Device Management
• Govern user provisioning/de-provisioning and set the standard for employee onboarding and offboarding end to end
• Define endpoint configuration standards for laptops, desktops, and peripherals
• Oversee OS builds, patching, EDR/antivirus deployment, and system hardening
• Manage device fleet through MDM/UEM tools (Jamf, Microsoft Intune, ManageEngine)
• Ensure asset tagging, lifecycle management, and disposal compliance
Access Control & Privilege Management
• Govern administrative access and enforce least-privilege principles across systems
• Run a Privileged Access Management (PAM) program and coordinate with Security on access reviews and audits
• Maintain accurate records of admin access, temporary permissions, and approvals
Infrastructure & Application Support
• Coordinate with infrastructure and networking teams on server, storage, and network dependencies
• Manage application installations through approved, controlled processes
• Oversee endpoint and application licensing compliance
IT Service Management & Reporting
• Ensure all IT activity is tracked through ITSM tickets, email trails, and documentation
• Monitor SLAs and ensure timely resolution of incidents and service requests
• Maintain daily and weekly status reporting for management review
Security, Audit & Compliance
• Maintain audit-ready documentation and support internal and external audits
• Drive closure of audit points and corrective actions within defined timelines
• Coordinate with the security team across DLP, Zero Trust/SSE, WAF, cloud security, server and endpoint backup, and CTEM/red teaming
Team Leadership
• Lead and mentor the IT Administration team with clear ownership, timelines, and reporting
• Act as escalation point for complex IT administration issues
• Coordinate closely with Cyber Security and Networking/Infrastructure leads
Must-Have Requirements
• Bachelors degree in IT, Computer Science, or a related field
• 8 years in IT Administration, System Administration, or IT Operations, including 2 years leading a team or function
• Strong Windows and Linux administration
• Endpoint management and patching at scale with hands-on experience across MDM/UEM (Jamf, Microsoft Intune, or ManageEngine) and EDR/antivirus
• IT asset management, application and license management
• Hands-on experience with ITSM tools, ticketing systems, and SLA-driven service delivery
• Identity and access governance across Microsoft 365/Google Workspace and SaaS tools, including privileged access management
• Proven vendor and stakeholder management
• Strong documentation, process discipline, and audit-readiness
• Clear leadership, coordination, reporting, and escalation skills
Good to Have
• ITIL certification and relevant system or security certifications (Microsoft, Jamf, CompTIA)
• Experience standing up and scaling IT in a startup, high-growth, or multi-entity (India overseas) environment
• Experience supporting audits in a regulated, high-governance, or pre-IPO context
• Exposure to security tooling: DLP, Zero Trust/SSE, WAF, cloud security, PAM, and CTEM/red-teaming programs
• Scripting or automation for IT operations
Tools & Environment
• Device & endpoint: MDM/UEM (Jamf, Intune, ManageEngine), EDR, antivirus, patch management
• Identity & access: Microsoft 365/Google Workspace, SaaS access management, MFA, PAM
• Service & operations: ITSM/ticketing, infrastructure monitoring, server and endpoint backup
• Data & network security: DLP, Zero Trust/SSE, WAF, cloud security
• Assurance: Continuous threat exposure management/red teaming
• Workplace: AV and conferencing for Teams, Zoom, Google Meet, Webex

Keyskills :
windows system administrationlinux administrationit administrationit operationssystem administrationmicrosoft intune