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IT Helpdesk / Service Desk

Fresher Pune, BangaloreBangalore, Chennai, Noida, Hyderabad, Gurugram, Mumbai City, Delhi 01 Jul, 2026

Job Location	Pune, BangaloreBangalore, Chennai, Noida, Hyderabad, Gurugram, Mumbai City, Delhi
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	IT Operations / EDP / MIS
EmploymentType	Full-time

Job Description

Looking for an IT Helpdesk Executive / Service Desk Analyst to join our team at one of our metro city offices.Key Responsibilities:- Act as the first point of contact for IT-related issues via call, chat, or ticketing tool- Log, categorize, and prioritize incidents and service requests as per defined SLAs- Troubleshoot hardware, software, network, and access-related issues (Windows, Outlook, VPN, printers, etc.)- Perform basic remote troubleshooting using remote desktop tools- Escalate unresolved tickets to L2/L3 teams with clear documentation and follow up until closure- Maintain accurate records of all tickets, resolutions, and recurring issues in the ITSM tool- Assist with user account management tasks such as password resets and access provisioning- Update and maintain knowledge base articles and FAQs for common issues- Ensure adherence to ITIL processes and maintain high customer satisfaction (CSAT) scoresRequired Skills and Qualifications:- 2-4 years of experience in IT helpdesk, service desk, or technical support roles- Strong troubleshooting skills across Windows OS, MS Office, basic networking, and remote access tools- Familiarity with ITSM/ticketing tools such as ServiceNow, Freshservice, or similar- Basic understanding of ITIL processes (incident, request, and problem management)- Excellent verbal and written communication skills in English and Hindi- Strong customer service orientation with patience and a calm approach under pressure- Ability to work in rotational shifts, including night shifts if required- Relevant certifications (CompTIA A, ITIL Foundation) are a plus but not mandatory

Keyskills :
itsmtechnical supportremote desktop supporttroubleshootingitilservicenowwindows supportticketing tools

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