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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Merchant Navy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Responsible for managing the LM Service Delivery team to ensure LM networkreadiness for new/MACD order delivery of Enterprise/CA/Direct customers Role involves managing team members to ensure that LM Network is ready fornew/MACD Orders, as per delivery requirements Ensure network readiness within timelines for new/MACD orders Rigorous follow up and use of interpersonal skills for faster closer of Delivery Cycletime Responsible for process improvements and project management for faster delivery Drive, Track, Monitor & Publish the delivery report with SLA and pending status Team Management Projects management Responsible for tracking of end-to-end deliverables till LM readiness, monitoring andflag for its deliveries in time; starting from Resource planning, Execution planning,Material planning to deliveries for the region. Responsible for service delivery cycle time for all Products of Network services.Operational Deliverables: Knowledge of Enterprise Key Offerings such as MPLS, ILL, DLC, NPLC etc Solutions Execution of Customer Delivery orders within signed off Timelines Timely Project Plan submissions & Expectation Sign offsGeneral: Responsible to Maintain technical documentation of processes and procedures used inService Delivery- LM. Training need identification of LM team and bridging the gaps by appropriate trainingand developmental activities. Work with internal teams to define, develop, and deliver LM monitoring interfaces. Responsible for generating and presenting metrics, reports, overall systems information.Document relevant processes. Relationship Management - Develop and manage a strong alliance in the region withinternal/external stake-holders to improve the predictability of deliverables better SLAand QOS readiness for new/MACD services and cost effective solution. Compliance - Responsible for TRAI QoS Compliance for LM service delivery, ProgramManagement. Process Improvement - Plan cost reduction initiatives thru IT, process or people, whiledelivering the service lifecycle. Contribute actively in IT change requirements that will define smooth service delivery for enhanced customer experience.Span of control: Geographic (Region) : HUB/ZONE (Enterprise)No. of reports (direct & indirect) : Direct Team size is 6 membersKey Customer External: Enterprise/CA Customers Internal HQ, RDE, Field Ops/Planning/SCM/Estate teams.Required Candidate profileSkills Good Presentation & Communication skills Technically aware about the telecom relatedTerminologies related to MPLS, ILL Hands on Working Experience & Knowledge ofTelecom Service Delivery Life Cycle Applications& Tools Analytical mindset, Logical thinking & Reasoning Drive for Process Improvement Initiatives MicroSoft Excel& Visio Awareness. Qualification Diploma or Graduate in Electronics Egg PMP CertifiedCCNA / CCNP CertifiedDATA Centre Work Experience10-12 years with team management in Project Managing Enterprise Service Delivery,
Keyskills :
cost reduction initiativeslife cyclecost reductioncost effectiveteam managementservice deliveryresource planningproject managementworking experience