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Major Incident Manager | ITIL | ServiceNow | Pune | 2 Years

Fresher   Pune   24 Jun, 2026
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryInvestment Banking / Venture Capital / Private Equity
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Major Incident Manager | IT Operations | ITIL Framework Location: Pune Experience: 2 Years CTC: Up to 6 LPA Shift: Flexible / Rotational Shifts Notice Period: Immediate to 30 Days Preferred Qualification: Any Graduate________________________________________Role SummaryWe are looking for a proactive and detail-oriented Major Incident Manager to manage critical P1/P2 incidents and ensure rapid service restoration across enterprise IT environments. The ideal candidate should have strong experience in Incident Management, Service Delivery, IT Operations, stakeholder communication, and ITIL-based support processes.________________________________________Key Responsibilities Manage the complete lifecycle of Major Incidents (P1/P2) from identification through resolution. Act as the Single Point of Contact (SPOC) during critical incidents and service outages. Lead incident bridge calls and war room discussions with technical and business stakeholders. Coordinate with cross-functional support teams to drive rapid incident resolution. Provide timely status updates and executive communications during major incidents. Ensure SLA and OLA compliance throughout the incident management process. Conduct Root Cause Analysis (RCA) and track corrective and preventive actions. Maintain incident reports, dashboards, logs, and governance documentation. Identify recurring issues and collaborate with problem management teams for long-term resolution. Support continuous improvement initiatives within IT Service Management processes.________________________________________Required Skills Major Incident Management P1 / P2 Incident Handling IT Operations Service Delivery Incident Governance Root Cause Analysis (RCA) Stakeholder Management IT Service Management (ITSM) Escalation Management Crisis Communication SLA & OLA Management________________________________________Preferred Technical Skills ServiceNow Remedy Jira ITSM Tools Monitoring & Alerting Platforms Incident Reporting & Dashboarding Change & Problem Management Operational Governance________________________________________Preferred Qualifications ITIL Foundation Certification IT Service Management Experience NOC / Command Center Experience Production Support Background Infrastructure or Application Support Experience________________________________________Desired Candidate Profile 2 years of experience in Incident Management, Service Delivery, IT Operations, or Production Support. Strong understanding of Major Incident Management processes. Ability to manage high-pressure situations and critical outage scenarios. Excellent communication and stakeholder management skills. Experience leading bridge calls and coordinating multiple technical teams. Strong analytical and problem-solving capabilities.________________________________________Why Join Work with enterprise-scale IT environments and global support teams. Gain exposure to critical incident management and operational governance. Opportunity to build expertise in ITSM, ITIL, and service excellence. Strong career growth in Service Delivery and IT Operations leadership roles.Call hidden_mobile, hidden_mobilehidden_emailwww.WhiteHorsemanpower.inWhite Horse Manpower Consultancy Private limited

Keyskills :
Incident ManagementIT OperationsService DeliveryITSMITILITIL FoundationServiceNowMajor Incident ManagerP1 Incident

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