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member close system and support specialist

Fresher Pune, BangaloreBangalore, Chennai, Hyderabad, Mumbai City 03 Aug, 2025

AALUMAI BUSINESS CONSULTING SERVICES PRIVATE LIMITED

Job Location	Pune, BangaloreBangalore, Chennai, Hyderabad, Mumbai City
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Customer Service (International)
EmploymentType	Full-time

Job Description

This team member will serve as a direct extension of the clients staff managing support inquiries for a client, running the system efficiently, and ensuring platform performance remains reliable and responsive.Scope of ServicesOngoing Responsibilities Include:* System Operations & Monitoring: * Conduct daily system checks * Manage reports, queues, and task automation * Identify and escalate issues that require technical intervention* Support Inquiry Management: * Handle internal support requests * Log and track issues through resolution * Liaise with Member lose product or technical teams if needed* User Access & Permissions: * Add/remove users * Manage user roles and access * Perform quarterly access audits* Workflow & Process Optimization: * Document processes and SOPs * Recommend automation or streamlining opportunities * Provide feedback on recurring issues* Communication & Reporting: * Deliver weekly update reports * Participate in scheduled check-ins and planning sessions

Keyskills :
system operationsmonitoringscrum masterdocumentationjira

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