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Mis Executive

2.00 to 4.00 Years   Pune   12 Dec, 2024
Conneqt Business Solutions Limited
Job LocationPune
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Manage team of WFM personnel
    • Communication to and from Operations and other support departments
    • Manage long term forecast / staff plan and lead monthly staff and budget meeting
    • Work with HR, Recruiting & Training to coordinate hiring and training of new employees
    • Oversee communication to new hires on schedule process
    • Oversee short-term workload forecasting
    • Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and downtime
    • Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance:
    • Responsible for maximizing efficiency and occupancy while meeting service objectives
    • Oversee analysis and reporting of employee performance including adherence
    • Recognizes and recommends operational and support improvements
    • Bring efficiency in internal business processes of each level through automation
    • Perform other duties and assignments as directed

Keyskills :
data managementmis reporting

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