hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Network Engineer Tier 3

Fresher   Pune, Maharashtra   03 Aug, 2025
GTT Communications
Job LocationPune, Maharashtra
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    The role of this team is to provide 3rd line technical support for GTTs customer support organizations. As a highly intelligent, flexible, and efficient technical support team, it collaborates with other parts of GTT to deliver a world-class customer experience. The team is accountable for maintaining the stability of GTTs next-generation native IPv4/IPv6 IP network and delivers advanced technical support for the full range of GTT IP products, closely working with Tier 1 and Tier 2 teams on customer and core issues.Key Responsibilities include:- Providing 3rd line break/fix support for customer services across the multinational and multivendor GTT network.- Taking ownership of incidents, resolving them swiftly, and ensuring final fixes are implemented, collaborating with customers and other internal teams as necessary.- Escalating to vendor support and other internal teams to ensure prompt and satisfactory issue resolution.- Offering concise and relevant action plans for teams to efficiently resolve network and customer issues.- Providing work instructions, guidelines, and training sessions to junior engineers when needed.- Communicating and documenting customer and service-specific support information to the 1st line teams.- Proactively managing problems based on technical and trend analysis to enhance network performance.- Conducting technical reviews and overseeing key network management systems.- Scoping new developments to support continuous improvement of network quality and resilience.- Ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network.- Designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and reduce manual intervention.- Utilizing networking expertise along with programming and scripting skills to optimize network structure for scalability, reliability, and security.- Maintaining up-to-date documentation of automated processes, scripts, and network changes.Required Experience/Qualifications:- Minimum 5 years of experience within an IP Operations environment of a Telco or large ISP.- Minimum 3 years of work in an IP technical 2nd line support position.- Excellent and demonstrable experience of IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.- Knowledge and understanding of SD WAN and components, with working knowledge of Fortinet, VeloCloud, Aruba preferred.- Strong experience in the use of IP management tools, both commercial and open source.- CCNP or JNCIP certification is preferred.- Proficiency in Ansible, Python, and Bash scripting language desirable.,

Keyskills :
MPLSroutingISISBGPOSPFprotocolsEthernetIp transitVPLSDIACCNPJNCIPAnsiblePythonBash scriptingJuniperJUNOSMX960troubleshootingSD WANFortinetVeloCloudArubaM10CECPE configurations

APPLY NOW

Network Engineer Tier 3 Related Jobs

© 2019 Hireejobs All Rights Reserved