Office 365 Administrator

Job Description

This role is part of Modern Workplace team in IS&T. This team s mission statement is -Allowing BMC users, a work experience that is common both inside and outside of a corporate office by providing seamless communications and collaboration across Mac, PC, and mobile platforms.By using ubiquitous and decentralized computing, we Empower creators and communities at BMC and provide and an economic opportunity for global hybrid workforce.Roles & responsibilities:o In this role, you will be responsible to establish standards and policies for Messaging services such as email retention & archiving, public folders, shared mailboxes, O365 license management/tracking, 3rd Party application integrations, role-based access, and PST files managemento Administer, and manage a scalable enterprise-level O365/messaging platform based on the business requirementso Provide the last line of defense for O365 & Messaging support within ITo Develop to a Subject Matter Expert (SME) for Exchange Online, Exchange Online Protection, MS Teams, and other O365 serviceso Manage enterprise O365 platform and leverage your scripting skills to automate activitieso Develop positive relationships with the business and other functions involved in downstream technical processeso Collaborate with members of the information security, network, End User Computing, and cloud teams to ensure our O365 set up meet user requirements and align with the overall IT technology portfolio, processes, and procedures.o Look to improve all aspects of the messaging services continuallyRequirements:o 5-6 years experience in the Exchange/Messaging Engineer role, where you learned the nuances of IT Administrationo At least 3-4 years of experience in managing the O365 platform.o Experience with: On-Prem Exchange server management, PowerShell scripting, Azure AD management, Office365 suite services, Intune configuration, Cloud Identity Management, Azure AD Connect, MS Teams, Conditional Access Management, and Level 3 escalation supporto Ability to identify, scope, and recommend improvements in the Microsoft 365 and Modern Workplace areaso Experience in monitoring the O365 platform and providing metricso Tech Savvy Ability and passion for learning new technology and toolso Passion for Customer Support A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on timeo Prioritization Skills The ability to analyze support requests and prioritize them based on impacto Discipline The discipline to actively manage O365 tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communicationo A Teacher Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the wayo Self-Starter The ability to actively look for effective tasks to complete in times of low ticketso Should be willing to work in rotational shifts - 6.30 AM to 2 PM, 12.30 to 9 PM & 3 PM till 11.30 PM. And provide on-call weekend support as per need.o Nice to have: Experience such as Python, PowerShell, or other automation toolsIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
exchange servercustomer supportaccess managementserver managementuser requirementsconditional accessidentity management