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openings for Assistant Manager(Pune location)

3.00 to 8.00 Years   Pune   16 Mar, 2025
FUTURZ STAFFING SOLUTIONS PRIVATE LIMITED
Job LocationPune
EducationNot Mentioned
SalaryRs 6 - 7 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We have opening for AM Customer support profile. Kindly share the profiles for the below JD at the earliest.Please find the Quality AM JD.And share the profiles here .Location Pune Budget - 6 to 6.5 lpa Company -EcommerceRotational shift What they need:5 to 7 years experience in customer experienceMinimum 1 year of experience as Quality AMStrong people management and cross-functional leadership experienceCompetencies critical for this roleShould be agile, self-starter and require minimum supervisionAnalytical , problem solving and good reasoning skillsData driven approach to solving problems & result orientedProficient in MS office toolsGood command over English and HindiGreat interpersonal skills in order to work with different stakeholder across the organizationAbility to understand data and insights to drive key metricsGood Understanding of Quality methodology and metrics.Should have at least 1 year of team handling experience as an AMGreen belt certifiedCustomer service mindsetRoles & ResponsibilitiesResponsible for deploying & managing quality monitoring programMeasure and report Quality performance for the OSPsQuality initiatives across all functional areasDriving 100% adherence to Quality deliverables & metrics for both Internal & Quality functions across OSPsWork with Training team on TNI and measure effectivenessPartner EngagementRegular Governance connects with Partner teams to ensure adherence to Quality metricsPartner team developmentDriving ProjectsTTQ / Consequence management for bottom quartile QAs & TeamsIf interested kindly share your below detailsNameNoEmailLocation Total ExeNotice PeriodCurrent CTCExpected CTC Warm Regards,Ankita UpadhyayHR ConsultantContact Detail Board line: hidden_mobile0 Mobile No: hidden_mobile Email: hidden_email

Keyskills :
qualitygreen beltperformancetniassistancecustomer supportmanagementmethodologyospsfunctionsttqconsequence

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