Personal Banker

Job Description

A personal banker helps everyday customers manage their money, open and close bank accounts, recommend financial products, process loan applications, and resolve account issues. they build long-term client relationships and act as the main face of retail banking.Core Duties and Responsibilities.
• Account Management: Open, update, and close checking, savings, or certificate of deposit accounts.
• Sales and Recommendations: Cross sell financial products like credit cards, personal loans, and insurance.
• Customer Support: Answer questions, fix account errors, and handle client complaints.
• Loan Processing: Take loan and mortgage applications and gather required paperwork.
• Referrals: Send clients to specialists for advanced needs like investments or large mortgages.
• Compliance: Follow banking rules, data privacy laws, and anti-money laundering checks.
Essential Skills
• Communication: Listen well and explain simple or complex banking terms clearly.
• Sales Drive: Meet branch goals by matching clients with useful products.
• Organization: Handle multiple customer requests and administrative data entry.
• Problem Solving: Stay calm and find quick solutions for upset clients.

Keyskills :
personal bankingcommunity bankingbank managementdepository services