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POS Level 2 support

2.00 to 6.00 Years Pune, Maharashtra 10 Jul, 2025

Job Location	Pune, Maharashtra
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Location: PuneEmployment Type: full-timeDesignation: POS Level 2 supportJob Details Provide technical support for retail applications including MAO POS, Back Office, Xstore, JDA, AWS, ensuring timely issue resolution within defined SLAs. Handle user access management, password resets, and account lockouts for platforms such as Xstore, JDA, Onelogin, Dayforce, and Yoobic. Troubleshoot and resolve hardware issues with POS registers, pin pads, Zebra tablets, iPads, barcode scanners, and other peripheral devices. Monitor and resolve network connectivity issues (Wi-Fi, LAN, VPN), ensuring minimal disruption to POS operations and adherence to connectivity KPIs. Perform regular software upgrades, patches, and POS system health checks, reducing downtime and improving Mean Time to Repair (MTTR). Ensure proper syncing between POS systems and back-office platforms, maintaining inventory and financial data integrity. Flexible to work in a 24x7 environment, maintaining high incident response rates and meeting incident management KPIs. Minimum 2 years of L2 POS support experience with over 4 years of total technical experience.,

Keyskills :
Back OfficeJDAAWSMAO POSXstoreOneloginDayforce

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