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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | IT Operations / EDP / MIS |
EmploymentType | Full-time |
Resolving customer queries and requests that are received via Email and chat. Processing and logging requests in case management applications. Identifying customer needs. Contacting customers to give them accurate feedback on the progress of their inquiries. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.,
Keyskills :
customer relationssalesinsurancequalityslacustomer servicecase managementsetemailloggingmanagementChatOnline SupportWeb BrowsingWeb ChatScanEmail ClientsCopiesEmail StrategyCANSPAM