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RPA Service Management Manager

4.00 to 6.00 Years   Pune   29 Jun, 2019
Vodafone
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

This role is part of the new centralised IT team within VodafoneShared Services (VSS). The Service Management Manager is responsible for Robotics and automation projects service management and support for automation IT services delivered across the four VSS locations: Romania, Hungary, Egypt and India. The broad scope covers services that are delivered by the VSS IT Robotics and automation team directly, or delivered as service by the TSSC teams (Floor Support, Issue escalation management , Service Transitions ) or by other externalteams.

  • Ensure service consistency in terms of quality across all functions and locations
  • Review and approve new service transitions to Application Operations team from an operational perspectives
  • Drive the implementation of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Drive and implement initiatives driving service efficiencies and cost reduction to support Vodafone growth
  • Accountable for costs controls related to services provided from third party and from TSSC.
Oversee and manage operations of system integrators and / or service transitions services across the four VSS locations acts as escalation points in case of severe service disruptions
  • No direct budget owned
  • No direct reports
  • More than 50 people part of service providers or integral teams
,
  • Graduate / MBA
  • 6+ Years of Service Management experience in ITIndustry ( prefer Telecommunication sector )
  • 4+ Years of experience forworking with Globally distributed teams
  • Knowledge on ITIL framework

Keyskills :
applicationbudgetoperationsmanagementautomationframeworksaleseductionservicebusinessdevelopmentcustomercost

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