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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Serve as primary system administrator for the Salesforce environment for the Support team. Handle all basic administrative functions including workflow creation and optimization, custom object creation and maintenance, new fields and values, and other routine tasks. Complete regular internal system audits and prepare for upgrades. Manage Salesforce data feeds and other integrations. Work closely with the rest of the Salesforce team (both Support and Sales teams). Coordinate the evaluation, scope and completion of new development requests. Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions and data access. Perform troubleshooting of production issues, updates for minor Cases and tickets requiring minor changes and enhancements to existing functionality Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution Diagnose, prioritize and escalate tickets to Salesforce Administrators and Developers Timely and accurate documentation of resolution activities, system configuration and administrative processes Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization Support QA testing of Salesforce/Pardot releases and new features Make recommendations to management regarding implementation as appropriate. Understand the new functionality being added as well as bugs being fixed by the Development team. Creation and maintenance of sandboxes in force.com platform Download and maintain production instance data backups. Knowledge of Lighting interface and Einstein analytics would be an added advantage. What we re looking for: Excellent project management skills and a positive attitude Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards Creative and analytical thinker with strong problem-solving skills Must demonstrate strong verbal and written communication skills Must demonstrate ability to communicate effectively at all levels of the organization Ability to assess the impact of new requirements on the Salesforce instance and all upstream and downstream applications, systems and processes Minimum four years of experience as a Salesforce administrator Salesforce.com Admin (ADM201 and ADM211) certified Previous experience working in a SCRUM or agile environment preferred Hands-on experience with reading and writing in SQL An action-oriented attitude, with strong organizational, analytical and problem solving skills The ability to learn fast, and to be highly adaptable Be a dependable, motivated, self-starter, with the ability to work independently when required Previous experience working with scripting languages and/or APIs is a bonus but not required Previous Pardot experience,
Keyskills :
salesforcecrm apexvalidation salesagile environment project managementsystem configuration