Senior BizOps Engineer

Job Description

Job TitleSenior BizOps EngineerJob Description SummaryThe BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.Are you a born problem solver who loves to figure out how something works Are you a CI/CD geek who loves all things automation Do you have a low tolerance for manual work and look to automate everything you can Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.MissionThe role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.ResponsibilitiesEngage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.Maintain services once they are live by measuring and monitoring availability, latency and overall system health.Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.Support the application CI/CD pipeline for promoting software into higher environments through validation and operational toll gating, and lead Mastercard in DevOps automation and best practices.Practice sustainable incident response and blameless postmortems.Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize mean time to recoverWork with a global team spread across tech hubs in multiple geographies and time zonesShare knowledge and mentor junior resourcesSupport deployments of code into multiple environments(includes PCF cloud, Linux, Oracle/Redis DB). Supporting current processes needed with an emphasis on automating everything as soon as possible.Resolve customer queries reported through work ordersProvide on call support outside of normal business hours to handle occasional critical situations in production environmentSkills requiredMust have knowledge of Unix/Linux, SQL, ITIL frameworkGood to have understanding of CI/CD, Dev Ops toolsGood to have knowledge of monitoring toolsGood to have understanding of Java applications COVID-19 ConsiderationsWe value the safety of each member of our community because we know were all in this together. In many locations, which may change over time, weve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercards security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercards guidelines.,

Keyskills :
business processbusinessidocbusiness process designproject management officemaster datasap implementation