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Senior Process Executive

2.00 to 3.00 Years   Pune   22 Jan, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Resolving customer queries and requests that are received via Email and chat. Processing and logging requests in case management applications. Identifying customer needs. Contacting customers to give them accurate feedback on the progress of their inquiries. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.,

Keyskills :
customer relationsaccountsslaqualityinsurancecustomer servicecase managementsetemailloggingmanagementChatOnline SupportWeb BrowsingWeb ChatScanEmail ClientsCopiesEmail StrategyCANSPAM

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